Senior Business Systems Analyst

The Department of National Defence (DND) requires the Business Systems Analyst (Level 3) to be involved in the sustainment of the ULTools Resource Management application (a.k.a. FlightPro®) across the RCAF organization (Canada) and to be responsible for the planning, scheduling, system integration, testing, upgrade to the end user base and user’s acceptance.  The BSA3 must demonstrate the highest levels of customer service, technical knowledge and productivity.  The BSA3 must complete the following specific tasks which include but are not limited to the following support services.

Mandatory requirements

• undergraduate degree from a recognized university in engineering or computer science and a minimum of 84 months of demonstrated experience in software development or software maintenance;
• minimum of 60 months demonstrated knowledge* and experience within the last 84 months working as a System Analyst in a military operational environment;
• minimum of 36 months of demonstrated experience within the last 84 months in analyzing software performance and system sizing.   ;
• minimum of 48 months demonstrated experience within the last 84 months identifying training requirements for an enterprise user’s application;
• minimum 48 months of demonstrated experience within the last 84 months in an Information Technology (IT) environment as a business analyst or a systems analyst or a systems trainer or a technical support specialist. In this role, the proposed resource must have experience leading, supervising, directing or managing the process involved in planning and implementing new information systems, planning and integrating new technologies into existing systems;
• minimum of 36 months experience within the last 60 months supervising, monitoring and managing the rollout of software upgrades such as service packs, security patches, and anti-virus products.

Optional requirements

• 120 months of demonstrated experience in a military flight operation, as a civilian or as a military member;
• 120 months of demonstrated experience in flight planning and scheduling experience;
• 48 months experience as Team Lead for the implementation or upgrade of a resource, qualification and currency scheduling capability/software at a minimum of two sites.  Team leading includes initial planning, requirement gathering and analysis, developing a work plan, scheduling, implementation, testing and acceptance/handover;
• 60 months of experience in developing test plans and conducting testing of software solutions;
• 36 months of experience in previous customer service or phone support experience;
• 36 months demonstrated experience developing procedures to ensure data integrity in the database and devise data structures to support them;
• proficiency with Microsoft SQL Technology and understanding of relational database systems:
  • SQL Server 2012 (or later version);
  • SQL Database Management;
  • SQL Server Reporting Services (SSRS);
  • Various versions of the Microsoft Windows Operating System;
  • NET Framework, Windows Presentation Foundation (WPF) using eXtensible Application Markup Language (XAML);
  • Java, Java Applets; and
  • 3^rd party middleware software
• experience within the last three (3) years working with: (1) Windows Server 2008; (2) VMWare and; (3) NetApps SAN Storage;
• 60 months of experience in working in a classified environment;
• experience within the last 48 months working with: plan, analyze, design, code, test, integrate, implement, evaluate, support and deliver software and/or software changes in order to integrate the current and future versions of ULTool (FlightPro) and related applications into Air Forces Command and Control Information System (AFCCIS);
• experience within the last 60 months executing test plans and documenting test results.

General tasks

• The BSA level 3 will be the lead advisor to the Technical Authority in all matters related to the business processes and requirements.
• The BSA must participate in functional support across the existing application portfolio.
• The BSA must understand how the business works in order to identify areas of improvement, and to work with the operational users to identify suitable solutions. 
• The BSA3 must possess an expert knowledge of the ULTools. 
• The BSA3 will work with operational users and internal process owners to analyze and resolve third-level support issues, handle client change requests. 
• The BSA3 must identify and recommend to the Technical Authority improvements regarding business processes, requirements and timelines for service process optimization and product release schedules. 
• The BSA3 provides on-site support and on-site assistance as requested by the Technical Authority during the set-up, installation, configuration, integration, implementation, testing and deployment of the Software; development of ULTools scripts as required for testing and/or reporting needs