Application Support Business Analyst

If you would like to submit your resume for this position, please, send it to: info@thomasandschmidt.ca

Public Sector Client requires the services of an Application Support Business Analyst with advanced experience in business analysis, process design, and solution delivery within enterprise technology environments. The Consultant will be responsible for gathering and documenting business and solution requirements, defining and analyzing business processes, coordinating data migration and integration efforts, developing test plans and quality assurance strategies, and supporting reporting and business intelligence initiatives for the HOME platform and related digital services. This role will be critical in ensuring business needs are clearly defined, communicated, and effectively translated into technical solutions that align with clients’ modernization goals.

Mandatory requirements

• Diploma or Degree in a Business and/or Information Technology-related field
• ITIL Certification
• Successfully implemented 3 Microsoft Dynamics 365 systems with customer engagement solutions;
  OR
  Microsoft Dynamics 365 Certification;
  OR
  2 Years of Experience working with Microsoft Dynamics 365 customer engagement solutions
• Minimum 10 years’ experience gathering, documenting, and analyzing business, stakeholder, and solution requirements for enterprise technology solutions, including business process modeling and business rules definition.
• Minimum 5 years’ experience supporting financial-related processes within enterprise technology systems, including activities such as invoice processing, contract management, disbursements, journal entries, or integration with financial/ERP platforms.
• Minimum 5 years’ experience conducting and leading User Acceptance Testing (UAT), including test plan creation, test execution, defect tracking, and stakeholder sign-off for enterprise systems.
• Minimum 5 years’ experience developing and coordinating reporting solutions, dashboards, or business intelligence reports using tools such as Microsoft Dynamics CRM, Power BI, or SQL-based reporting platforms.
• Minimum 10 years’ experience documenting technical application support procedures, operational processes, or user support documentation for business systems.

Optional requirements 

• Minimum 5 years’ experience performing business analysis services within a social housing organization or for government-funded housing programs.
• Minimum 10 years’ experience developing and delivering training programs or instructional materials for business users of enterprise technology systems.
• Minimum 10 years’ experience designing and coordinating integrations between enterprise Customer Relationship Management (CRM) systems and Enterprise Resource Planning (ERP) or financial systems, including interface requirements, data mapping, and reconciliation processes.
• Minimum 5 years’ experience coordinating or managing change management, stakeholder engagement, or communications planning related to enterprise system implementations or enhancements.
• Minimum 10 years’ experience leading and facilitating meetings, workshops, or presentations with business and technical stakeholders across all organizational levels.

General tasks

• Elicit, document, and analyze business, stakeholder, and solution requirements from internal and external stakeholders for enhancements and support of Housing’s Dynamics 365 HOME system and related digital services.
• Translate business needs into clear, actionable requirements, including process models, business rules, data flows, and system specifications.
• Develop quality assurance strategies, including test plans, test cases, and acceptance criteria, to ensure solutions meet business requirements and function effectively.
• Define technical project plans in collaboration with development teams, coordinating delivery timelines, resource allocation, and risk assessments.
• Support data migration and integration efforts, including documentation of mapping, validation processes, and reconciliation procedures between internal systems and the public client’s financial system.
• Maintain and enhance business architecture documentation to reflect evolving processes, systems, and organizational structures.
• Design operational business processes and procedures to support ongoing application management and user support.
• Coordinate and support the development of reporting and business intelligence solutions, such as dashboards and dynamic reports, using internal systems and tools.
• Provide ongoing business analysis support for existing functionalities, including troubleshooting, issue analysis, documentation updates, and recommendations for continuous improvement.